Just as the title hints, this session was a very interactive one. Steven Thompson, a senior security advisor for red24, began by discussing recent developments on the travel insurance market and how the landscape has changed since 9/11. He emphasised the importance of securing the safety of employees as a result of the duty of care, and described the types of threats travellers face these days (not being short on real life examples) and the ways to counter them.

Thompson highlighted common mistakes firms make when arranging their employees’ travel insurance and the many complex issues that need to be taken into account when planning a designated crisis team.

The interactive session then continued with discussion between the members of the audience and the speaker. They emphasised the importance of preparation, communication and information availability when there is a travel crisis.

This two-way discussion revealed how complex and yet essential the thorough planning of both travel insurance policies and crisis management teams is.